1. Identification of the Service Provider
These General Terms and Conditions (“Terms”) govern all coaching services provided by Laura Kohn (“the Coach”), operating as a VAT-registered franchisee (VAT: BE1017.503.274) , to any individual purchasing coaching services (“the Client”, “you”).
By purchasing a coaching program, booking a discovery call that leads to a paid engagement, or otherwise accepting an offer from Laura Kohn, the Client agrees to be bound by these Terms.
Laura Kohn provides personal training, nutrition tips, and habit-based coaching services, delivered as a structured coaching program (the “Program”). The specific duration, the number of sessions, scope, and price of the Program are outlined in the individual offer or agreement confirmed with the Client prior to purchase (e.g., a 6-month or 12-month Program, number of Sessions or another duration as agreed).
Once confirmed, the Program duration stated in that individual offer constitutes the agreed minimum term of the contract and is binding on both parties for the purposes of these Terms, including the payment obligations set out in Section 4 and the withdrawal provisions set out in Section 5.
Depending on the Program selected, services may include:
A weekly one-to-one (1:1) coaching call of approximately one hour;
An initial onboarding and planning session;
Creation of an individualized training program, alongside macronutrient guidelines, habit-based nutrition coaching, and sample meal templates;
Ongoing support via WhatsApp between scheduled calls;
Weekly assignment of practical tasks (“homework”);
Optional supplementary calls on specific topics (e.g. nutrition education, women’s health), where included in the selected Program.
The Coach provides fitness, nutrition, and habit-coaching guidance only. The Coach is not a medical doctor, dietitian, psychologist, or other licensed healthcare provider, and the Program does not constitute medical advice, diagnosis, or treatment. The Program is designed for healthy individuals seeking to improve their fitness and body composition. The Coach does not provide Medical Nutrition Therapy (MNT) and cannot prescribe diets to treat, manage, or cure clinical conditions (e.g., diabetes, cardiovascular disease) or eating disorders. The Client is responsible for consulting a physician before beginning any training or nutrition program, particularly where pre-existing medical conditions, pregnancy, injuries, or eating disorders are present.
2.1 In-Person Personal Training
3. Formation of the Contract
The contract between the Coach and the Client is formed at the moment the Client confirms their order (e.g. by signing an agreement, confirming in writing, or completing payment of a deposit or the full price), following a discovery and/or sales call in which the scope, duration, and price of the Program were presented.
Prices are as set out in the Coach’s current price list or as individually confirmed to the Client in writing prior to purchase, and are stated in EUR, inclusive of 21% Belgian VAT unless explicitly stated otherwise.
The Client may choose one of the payment options offered for the relevant Program (full payment, or payment in instalments as specified in the offer). Instalment plans constitute a single, indivisible purchase of the full Program; the Client’s obligation to pay all instalments is not conditional on continued attendance or satisfaction, save as expressly provided in these Terms or by mandatory law.
Payments not received by their due date may result in suspension of services until payment is regularised, without prejudice to the Coach’s right to claim the outstanding amount, statutory interest, and reasonable collection costs.
In accordance with Book VI of the Belgian Code of Economic Law (implementing Directive 2011/83/EU on Consumer Rights), where the Client is a private consumer and the contract is concluded at a distance or off-premises (including by phone, video call, or online), the Client has the right to withdraw from the contract within fourteen (14) calendar days from the date the contract is concluded, without giving any reason and without penalty.
To exercise the right of withdrawal, the Client must inform the Coach of their decision by an unambiguous written statement (e.g. email to laurakohn.pt@gmail.com) before the 14-day period expires. A withdrawal form will be provided on request.
If the Client withdraws within the 14-day period and no service has yet been provided, the Coach will reimburse all payments received within 14 days of being informed of the withdrawal, using the same payment method used for the original transaction, unless otherwise agreed.
Where the Client expressly requests, in writing, that coaching services begin before the 14-day withdrawal period has elapsed, and expressly acknowledges that they lose their right of withdrawal once the Program has been fully performed, the following applies:
If the Program is fully performed before the Client withdraws, the right of withdrawal no longer applies.
If the Client withdraws before the Program is fully performed but after services have begun, the Client shall pay an amount proportionate to the services already supplied up to the moment of withdrawal, calculated pro rata to the full contract price, compared to the full scope of the contract. Any amount already paid in excess of this proportionate amount will be reimbursed.
This express request and acknowledgment will be obtained in writing (e.g. via a checkbox or signed clause) at the time of booking, separately from general acceptance of these Terms, as required by law.
Cancellations: Scheduled in-person and online sessions must be cancelled or rescheduled at least 24 hours in advance. Sessions cancelled with less than 24 hours’ notice, or missed entirely without notice (“no-shows”), will be forfeited and considered rendered.
Lateness: If the Client arrives late, the session will still end at the originally scheduled time to respect the Coach’s schedule and other clients. If the Client is more than 15 minutes late without prior notice, the Coach reserves the right to cancel the session, which will be forfeited.
Once the 14-day withdrawal period has expired, and subject to Section 5.3 above, the Client acknowledges and agrees that:
No refunds, in whole or in part, will be issued for the remaining duration of the Program, whether the cancellation is initiated by the Client, or results from the Client’s non-attendance, non-participation, or discontinued use of the services;
Instalment payment plans remain due in full according to the agreed schedule, regardless of whether the Client continues to actively participate in the Program;
This clause does not affect the Client’s other mandatory statutory rights, including the right to terminate for a serious breach by the Coach, or as otherwise required by Belgian or EU consumer-protection law.
Exceptions may be granted at the sole discretion of the Coach (e.g. medical emergencies preventing participation, evidenced by a medical certificate), but the Coach is under no obligation to do so beyond what mandatory law requires.
The Coach reserves the right to suspend or terminate the Program, without refund of amounts already accrued for services rendered, where the Client: engages in abusive, threatening, or disrespectful behaviour towards the Coach; repeatedly fails to attend scheduled calls without reasonable notice; or otherwise materially breaches these Terms. The Coach also reserves the right to suspend or terminate the Program, or require the Client to obtain written medical clearance, if the Coach determines that the Client’s physical or mental health conditions (such as an undisclosed medical pathology or eating disorder) fall outside the Coach’s legal scope of practice.
The Client confirms that they are in adequate health to participate in physical training and have disclosed any relevant medical conditions, injuries, allergies, or dietary restrictions to the Coach prior to commencing the Program. The Client participates in all training and nutrition activities at their own risk.
To the maximum extent permitted by law, the Coach’s liability is limited to cases of intent or gross negligence. The Coach is not liable for indirect or consequential damages, or for outcomes that depend on the Client’s own consistency, effort, or pre-existing health conditions.
The Client acknowledges the risks involved in personal training and the use of gym equipment. The Coach operates as an independent contractor and is not an employee or agent of Basic-Fit. To the maximum extent permitted by law, the Coach accepts no liability for injuries, loss, or damages arising from defective gym equipment, the actions of other gym members, or the general premises of the third-party facility.
Where the Program includes individualized training plans intended to be executed by the Client remotely and unsupervised (e.g., at the Client’s own home or a third-party gym), the Client assumes full responsibility for their safety. The Client acknowledges that the Coach is not present to monitor form, technique, execution, or equipment safety in real-time. The Client agrees to exercise within their own limits, to seek local staff assistance if unsure how to use unfamiliar equipment, and acknowledges that the Coach is not liable for any injuries or accidents sustained during these unsupervised workouts
All training plans, nutrition plans, materials, documents, and content provided as part of the Program remain the intellectual property of the Coach and are licensed to the Client for personal, non-commercial use only. Reproduction, resale, or distribution without prior written consent is prohibited.
The Coach processes the Client’s personal data (including health-related data provided voluntarily for coaching purposes) in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data-protection law. Further details are set out in the Coach’s separate Privacy Policy.
Any complaints regarding the Program should be addressed in writing to laurakohn.pt@gmail.com. The Coach will endeavour to respond within 14 days. Consumers may also refer disputes to the Belgian Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) or the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr).
These Terms are governed by Belgian law. Any dispute that cannot be resolved amicably or through mediation shall fall under the exclusive jurisdiction of the courts of Brussels, without prejudice to any mandatory consumer-protection rules that grant the Client the right to bring proceedings before the courts of their own place of residence.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be replaced by a valid provision that most closely reflects its original intent.
By confirming acceptance electronically, the Client confirms that they have read, understood, and agree to these Terms, including the express provisions on the right of withdrawal set out in Section 5.